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Service Desk Analyst
Whiteknights Reading UK

Job reference: SRF34568

Location: Whiteknights Reading UK

Closing date: 31/01/2021

Job live date: 15/01/2021

Salary: £20,130 to £24,461 per annum

Employment type: AAS-Technical

Department: Digital Technology Services

Division: Service Delivery & Operations

Hours per week: 36

Employment Basis/Type: Full time, Permanent

The Service Desk Team provides first line support to our customers, responding to incident reports and service requests via telephone, email, using remote assistance and face-to-face. The team is responsible for ensuring customer satisfaction and keeping support services running smoothly and efficiently.

The Service Desk Analyst will log incidents and service requests and provide first line technical support undertaking analysis, diagnosis and resolution of incidents, which may range from straightforward to more complicated technical issues.

You will have:

  • Ability to provide excellent IT support for Microsoft software with emphasis on Windows and Office
  • Excellent customer service skills
  • Ability to communicate effectively with staff and students (both written, verbally and in person)
  • Troubleshooting skills
  • Ability to write technical documentation for the Service Desk Knowledge Base
  • Excellent organisational skills

N.B. some manual handling work will be required

Interview date TBC

Informal contact details

Contact role:

Service Desk Team Lead

Contact name:

Louis McClean

Contact email:

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.


The closing date for this job has now passed.


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