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Library Experience and Engagement Manager
Whiteknights Reading UK

Job reference: SRF30385

Location: Whiteknights Reading UK

Closing date: 21/10/2019

Job live date: 19/09/2019

Salary: £41,526 - £51,034 per annum

Employment type: PM-ALC

Department: Library

Division: Library User Services

Hours per week: 1.00 FTE

Employment Basis/Type: Permanent

If you are interested in improving services in a busy University library, we have an excellent opportunity for you. We are seeking a Library Experience & Engagement Manager to be responsible for the delivery, management and development of our front-line Library services ensuring we engage with our users and remain responsive to their requirements.

 
This is an exciting time to join our Library as we have recently undergone a large refurbishment project and are keen to understand how our new spaces might best be used by our University community. This newly created post, reporting to the Associate Director (Systems & User Services), will have responsibility for our front-facing Services and teams, overseeing the usage of the library’s physical spaces and services. You will develop and maintain a programme of continuous evaluation and improvement of our services and facilities using innovative and tailored solutions to ensure we deliver an excellent user experience. You will direct our promotional and engagement activities, networking with both internal and external stakeholders and partners. You will also carry out quantitative and qualitative analysis of user feedback in order to support and inform the Library’s service planning and delivery. 


You will have:
•    The ability to develop and deliver service excellence in a customer focussed environment
•    Experience of managing and developing staff to deliver front-line enquiry services
•    A flexible and creative approach to problem resolution
•    The ability to think strategically and adapt services to meet changing needs
•    Familiarity of current developments in the Higher Education or Information sectors

Interview date: 22/11/2019

Informal contact details

Contact role:

Associate Director (Systems & User Services)

Contact name:

Sue Egleton

Contact phone:

0118 378 8781

Contact email:

s.egleton@reading.ac.uk

 

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation.  Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

 

The closing date for this job has now passed.

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