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Client Relations Administrator
Greenlands Henley-on-Thames UK

Job reference: SRF42325-R2

Location: Greenlands Henley-on-Thames UK

Closing date: 03/02/2023

Job live date: 19/01/2023

Salary: £26,396

Employment type: AAS-Clerical

Department: Henley Business School

Division: Marketing & Reputation

Hours Per Week:: 36.00

Employment Basis/Type: Full Time, Permanent

Henley Business School is a globally ranked, internationally renowned business school and part of the University of Reading. Developing individual skills and confidence is at the heart of what Henley Business School is about – here is an opportunity to join an exciting environment in which personal development takes place within a friendly, supportive culture, and in a stunning riverside location.

The Marketing & Reputation department is seeking to recruit an administrator to support activities and events within our research centres – the Henley Centre for Customer Management and the John Madejski Centre for Reputation.

This is a varied and exciting role, requiring you to manage different styles of events, and to build strong relationships with our clients, members, and event delegates. Whilst you’ll benefit from the support of each research centre, the Marketing & Reputation department, and the wider Henley Business School community, this role is largely self-directed – offering you the opportunity to make the events your own and to evolve our processes to make them work best for you. Our patterns of work are evolving to meet individual preferences and the changing nature of work.

The Henley Centre for Customer Management (HCCM) is a long established centre where you will help design and manage the events programme each year, using feedback from our members to create our future programme of workshops, conferences, and research projects. The Centre enjoys support from some of the country’s leading companies. You’ll also help to develop strong relationships with our members, listening to their feedback to help improve their own experiences as members of the HCCM.

The John Madejski Centre for Reputation (JMCR), founded by Sir John Madejski, has earned an enviable reputation for its work in understanding corporate reputation.  You’ll support the development and running of workshops, webinars, and conferences that aim to build networks and communities of academics and practitioners – as well as supporting the high-profile and world-famous guest speakers the Centre invites to Henley.

To succeed as an Events Officer, you will be organised, efficient and self-driven, with a passion for customer care and an exceptional eye for detail.

You will have:

  • Experience within an events-related role, with a proven track record of supporting and delivering high quality events and/or activities to a corporate audience
  • Experience within a customer-facing role, with a personal commitment to great customer care – and a passion for interacting with people
  • Proven organisational skills – with the ability to prioritise task and activities in a busy environment
  • Strong interpersonal and communication skills, with the ability to deal with a wide range of stakeholders and team members
  • The ability to use your own initiative and to solve problems, with the drive and enthusiasm to support the team as a self-starter
  • A professional manner, with a positive and flexible approach

Please see the job description and person specification below for further information relating to the role, or get in touch with Professor Adrian Palmer  (see below) to discuss the requirements of the role in more detail.

Interview Date: 17/02/2023

Informal contact details

Contact role:

Head of Department

Contact name:

Professor Adrian Palmer

Contact phone:

+44 (0) 118 378 4033

Contact email:

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.



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If you have a question or want to find out more about working at the University of Reading get in touch:

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