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Customer Enquiries Assistant
Whiteknights Reading UK

Job reference: SRF41978

Location: Whiteknights Reading UK

Closing date: 14/08/2022

Job live date: 26/07/2022

Salary: £18,852 to £20,092 pro rata per annum

Employment type: AAS-Clerical

Department: Campus Commerce

Division: Catering Hotel & Conference Services

Hours per week: 22.5

Employment Basis/Type: Part time, Permanent

We are looking for 2 part-time Customer Enquiries Assistant to join Venue Reading team. 

Venue Reading is the events, conferencing, and Hotel department within Whiteknights campus. The department generates income for the university from sales of university facilities and services outside of core activity.  

Our portfolio is diverse and fluid and covers events from small meetings to Celebrations; exhibitions to concerts; private parties; in addition to conferencing and internal delivered catering.  Venue Reading also manages a year round 36 bed Hotel and Conference centre, The Cedars.     

The purpose of this role is to provide a professional, efficient service with a warm and friendly welcome to visitors to Venue Reading and our year round Hotel facility- The Cedars Hotel. The role is also required to take hotel and delivered catering bookings as well as providing administrative support to the Venue Reading team.  The reception is open from 8am – 6:30pm and must be manned during these times. There will be a rota/shift pattern to accommodate these hours and handover periods.

You will have:

•    Excellent Communication
•    Skilled in customer relationship building
•    Strong time management Skills 
•    Excellent organisational and administrative skills, with an acute eye for detail
•    Use of reservation systems
•    Reception or similar customer facing environment

Interview date TBC 

Informal contact details

Alternative informal contact details

Contact role:

Head of Conference and Events Operations

Contact role:

Hotel Service Supervisor

Contact name:

Fi Evans

Contact name:

Louise Rapley

Contact phone:

0118 378 8334

Contact phone:

0118 378 8427

Contact email:

Contact email:

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.



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