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Apprentice Information Communications Technician (Digital Communications Option)
Whiteknights Reading UK

Job reference: SRF40972

Location: Whiteknights Reading UK

Closing date: 07/08/2022

Job live date: 21/07/2022

Salary: £18,852 per annum

Employment type: AAS-Technical

Department: Digital Technology Services

Division: Service Delivery & Operations

Hours per week: 36.00

Employment Basis/Type: Full Time, Fixed term for 18 months

The University of Reading is seeking an apprentice Information Communications Technician to join our Digital team based at the beautiful Whiteknights campus. The successful candidate will have the opportunity to develop their understanding of communication and cloud technologies to support the delivery of services to University customers. This role provides a fantastic opportunity for those looking for their first role in technology to gain broad experience of working in a friendly and supportive IT team.

You will study for the Information Communications Technician Apprenticeship(Level 3 - Digital Communication pathway) with Farnborough College of Technology. You will attend college one day/ week and must be able to make your own transport arrangements.

The University of Reading is an exciting and vibrant place to work where there are opportunities to get involved with a wide variety of work, from corporate systems to high profile research groups, and from the museums and archives to a working farm. We will provide a flexible, friendly and dynamic working environment, good annual leave provision, training opportunities and the chance to work in an environment with a wide variety of challenges.

Your role will be to support the provision of a robust and resilient IT infrastructure at the University, whether this be on premise connectivity or cloud service management. You will be working with Operations team members on the day to day monitoring and management of University services, tools and processes, and ensuring that appropriate action is taken in response to outages.

The Operations team underpins these new services, delivering essential systems and services across the infrastructure layer which provide the foundation for all IT services across the University.

We are looking for an Apprentice Information Communications Technician to join the team to provide this foundation and learn how to deliver expertise and innovation in an digitally evolving organisation.

You will have :

  • GCSE or equivalent English (Grade 4/ C or above)
  • GCSE or equivalent Maths (Grade 4/ C or above)
  • a minimum of 5 GCSE's Grade C/4 or above
  • ​​​​​​​a GCSE in Computer Science, or other IT qualification, is desirable but not essential

Desired skills and personal qualities

  • Communication skills
  • Problem solving skills
  • Analytical skills
  • Team working
  • Initiative
  • Time management skills

​​​​​​​Interview Date : 15 August 2022

Apprenticeship Start Date : 30 August 2022

Informal contact details

Contact role:

Head of Operations

Contact name:

Kevin Mortimer

Contact email:

​​​​​​​Please note that recent changes in Google Chrome (version 101) and Microsoft Edge (version 101) mean that some users are currently unable to view downloaded PDF documents in those browsers. You can view the downloaded file using Adobe Acrobat Reader. If this remains a problem for you, then please contact to request a copy of the Job Description & Person Specification.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.


The closing date for this job has now passed.


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