Henley Business School is a globally ranked, internationally renowned business school and part of the University of Reading. Due to the growth of activities within The Henley Centre for Coaching, which sits within the Corporate Development department of the Business School, we are seeking to recruit an administrator for coaching memberships in this team.

The Henley Centre for Coaching provides a community for members of our coaching programmes and alumni – it’s a friendly and open forum offering networking, webinars and continual development to the coaches that have trained through Henley, as well as to coaches new to Henley, organisations with a strong coaching culture, invited guests, and collaborators.

As the Coaching Centre Memberships Administrator, your role will be to oversee the logistics behind the membership experience for each of our 1,600+ coaching centre members, and be responsible for developing and maintaining the systems we use to deliver exceptional experiences. You will also work closely with the Memberships & Engagement Officer to communicate and engage with members, building strong relationships, supporting members when needed, and continuing to deliver the exceptional service they’ve come to expect.

The role sits within the highly regarded Projects & Engagement team, a friendly, efficient and inter-dependent team of 7 based in an open plan office – with a focus on promoting flexibility and shared learning. We also enjoy a flexible split between office and home working, taking advantage of the best that both worlds have to offer.

To succeed as the Coaching Centre Memberships Administrator, you will be organised, efficient and self-driven, with a passion for customer care and an exceptional eye for detail.

You will have:

• Proven organisational skills – with the ability to prioritise task and activities in a busy environment
• Strong attention to detail and accuracy
• Commitment to great customer care – and a passion for interacting with people
• Strong interpersonal and communication skills, with the ability to deal with a wide range of stakeholders
• Self-starter with the ability to use your own initiative and problem solve, with the drive and enthusiasm to support the team
• A professional manner, with a positive and flexible approach

Please see the job description and person specification below for further information relating to the role, or get in touch with Daniel Wallace (see below) to discuss the requirements of the role in more detail.

Interviews to be held on a rolling basis.

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and is a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.