Job Description
This role is full time, fixed term until September 2026.
Closing date: 23:59 on 20th January 2026
Interview date: 29th or 30th January 2026
Due to the complexity of the Skilled Worker Visa route and eligibility criteria, applicants requiring sponsorship are recommended to check their eligibility on the Home Office website. We cannot provide advice to candidates at the application stage and will only discuss visa routes with candidates who are invited to interview.
We are looking for talented individuals for our Student Support Co-ordinator role. This role is an exciting opportunity to help us shape, develop and implement operational student support provision. You will be responsible for the day to day advice and support service to students at the front of house in the new Support Centres.
Role Purpose
You will deliver a comprehensive support and advice service to UG and PGT students as well as work with senior / academic tutors. You will be the first port of call for all student enquiries/ advice, irrespective of whether they are programme related, general or require signposting to/ working with central/ academic support. You will provide advice and support face to face and through a range of media, like telephone, email, RISIS, etc. You will also contribute and participate in student facing school activities like Welcome Week and enrolment.
About You
- We are looking for a highly competent member of staff, who enjoys working directly with students or staff on student related issues and has excellent customer service skills.
- You will be highly organised, have an empathetic and professional disposition allowing you to deal with complicated and sensitive matters.
- You will have excellent communication skills and the ability to write and produce accurate and easy to digest content for students.
- You will have a strong focus on attention to detail and high quality output.
Please ensure you write a full and informative cover statement within the additional information section. Give evidence of your experiences relating to the job description and personal specification and give details of why you are interested in this role.
Do not email your CV, please fill in the application form online.
Applications will be assessed upon receipt and we reserve the right to interview and appoint prior to the closing date.
Contact Name: Linda Watson
Job Title: Student Advice and Support Manager
Email address: linda.watson@reading.ac.uk
The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. We are a Disability Confident Employer (Level 2). Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
