Job Description
Full Time, Permanent
The closing date for applications is 23.59 on 20th July 2025
Interview Date : 30th July 2025
By reference to the applicable SOC code for this role, sponsorship may be possible under the Skilled Worker Route. Applicants wishing to consider the SWR must ensure that they are able to meet the points requirement before applying. Successful candidates not already holding a Skilled Worker visa issued before 4th April 2024 will need to qualify as a new entrant before being able to be sponsored. There is further information about visas on the UK Visas and Immigration Website.
We are seeking a proactive and detail-oriented Quality & Compliance Administrator to join the Business Services team within the Campus Commerce function.
Campus Commerce is responsible for a diverse portfolio including hospitality, conferencing, events, retail, sports, and accommodation. Your role will be to support operational teams by providing administrative support related to quality, compliance, audits, health & safety, policies, and procedures. You’ll play a vital part in helping us deliver excellent services while maintaining strong internal governance and quality related processes.
You will play a key role in managing customer feedback and complaints by working with operational teams to find root causes and put in place suitable corrective actions. This includes supporting the ISO 9001 quality management certification for our hospitality operations at Henley Greenlands.
The role is based at the University of Reading Whiteknights campus, with possible hybrid working arrangements up to 2 days a week. Occasional travel will also be required to the Henley Business School Greenlands campus in Henley-on-Thames.
You will have :
- Excellent report writing and presentation skills
- Good attention to detail with an organised methodical approach
- Ability to work effectively both as a team member and individually
- Experience of handling customer feedback and complaints
- Good interpersonal skills and a strong communicator
Contact details for advert
Contact Name: David Storrar
Contact Job Title: Head of Business Services
Contact Email address: d.storrar@reading.ac.uk
The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. We are a Disability Confident Employer (Level 2). Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
