Job Description
Henley is the place where strong beliefs meet bold ambition. The place that is always bringing business to life. This is an exciting opportunity to join a top triple accredited, International Business School with campuses, offices and partnerships around the world. We have over 700 students from more than 100 countries and over 87,000 Alumni from 160 countries. We are truly an International institution. Our courses are enriched by real world knowledge, world class research and innovative teaching for students and business professionals at every stage of their career.
We believe in standing out from the pack, thinking the unexpected and putting people first. Our core values of being human, bringing passion and braving change can be seen in all that we say and do. Acting responsibly and doing the right thing are engrained in our DNA while our energy for making business better is nothing short of infectious.
Working with Programme Directors, members of faculty and other professional services staff within Henley Business School and the wider University, this post supports the delivery of an extensive portfolio of programmes delivered at Henely Business School . This post is expected to be agile working across the Pre-Experience Post-Graduate, Post-Experience and Undergraduate programme areas, depended on the greatest need to support growth areas of student recruitment. This role supports the consistent and integrated delivery of programmes ensuring high levels of customer service and a high quality experience for Henley students.
The precise balance of activities will be agreed with the line manager and may vary from time to time and over the course of a career. This position must be flexible and will be required to move between teams and different programme areas to support business growth areas as and when necessary. It is essential the post-holder has an agile mindset and is willing to move between different programme areas.
You will have :
- Strong verbal and written communication skills with the ability to communicate effectively with a range of stakeholders
- Confidence in being able to successfully build and develop professional relationships with strong interpersonal skills
- Proven IT skills, including Word, Excel and PowerPoint to at least intermediate level
- Exceptional planning and organisational skills to ensure prioritisation and completion of multiple tasks
- Ability to use personal initiative and take proactive actions to resolve problems
- Motivated to learn and be involved in new areas of work with an agile mindset
- Excellent attention to detail and accurate
- Minimum of 5 GCSEs at grade C or above, or equivalent
- Knowledge of setting up and maintaining effective administrative systems and procedures
- Knowledge of current customer management practice
- A strong administrative background
- Experience of working with IT systems
- Experience of working in a customer-facing role and evidence of providing a high quality service
- Significant experience in working with minimal supervision
- Experience of building effective relationships with a diverse range of people
- Remains calm under pressure
- Agile mindset and willingness to switch to different Programme areas at short notice to meet business need
- Willingness to work across both campuses
- Pro-active, and flexible approach
- Patient, courteous, friendly and welcoming manner
- Willingness to work outside of normal hours to cover events (including weekend and some evenings)
Closing date: 1st September2024
Interviews will be held: 6th September 2024
Contact information
Contact Name: Lauren Norbury
Contact Job Title: Senior Programme Administrator
Contact Email address: l.norbury@henley.ac.uk
Alternative Contact Name: Jacqui Fletcher
Alternative Contact Job Title: Programme Area Manager
Alternative Contact Email address: j.fletcher@henley.ac.uk
Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, non-UK candidates who do not already have permission to work in the UK should note that by reference to the applicable SOC code for this role, sponsorship will not be possible under the Skilled Worker Route. There is further information about this on the UK Visas and Immigration Website.
The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.
